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Accessibility services centre

Accessibility services centre

Many devices for your accessibility needs.

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Bell offers exclusive pricing on apps built specifically for accessibility needs.

Find the right accessibility app for you.

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Stay connected hands-free with tecla-e.

Access your smartphone and connected devices using tecla-e, a hands-free portable device. Get the tecla-e and save $550. Only from Bell.

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Accessibility Products and Services

Physical (mobility and dexterity)

Products and services with your needs in mind like voice control, call management and personalized accessibility settings.

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Speech

Customize your phone to communicate your way. Features like assisted communications, messaging and video calling help you craft a smartphone experience that’s tailored to your needs.

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Cognitive

Stay connected with easy to use features like guided controls, alerts and reminders.

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Vision

From screen readers to mobile devices, let our products and services for blind and low vision users enhance your mobile experience

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Hearing

From hearing aid compatible handsets to video conferencing, taking control of your mobile experience has never been easier.

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Accessibility services call centre

Get advice on products and services, and answers to your questions, from our dedicated call centre agents.

Contact us

Accessibility Plan

Created in consultation with persons with disabilities, our Accessibility Plan outlines the actions we plan to take to identify, remove, and prevent barriers to accessibility.

View Accessibility Plan

Discover smartphones that were designed with accessibility in mind.

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Explore our line-up of connected things, built for hands-free use.

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It’s easy and secure to shop online with Bell.

Browse our device line-up, including clearance devices that are only available online. Plus, returns are convenient and free, and your transactions are always secure and private.

Accessibility discount

Customers with accessibility needs may be eligible for 20 dollars per month off select Bell Mobility personal rate plans.

To find out if your plan is eligible, please contact us:

Plan your visit:

For individuals with low vision, please check our store list in PDF format or call us at 1 866 310-BELL (2355).

ID requirements for new activations and feature add-ons

Request a sign language interpreter for your Bell store visit

Through our partnership with Canadian Hearing Services, Bell is proud to offer a complimentary sign language interpreter service. At your request, a sign language interpreter can accompany you on a visit to any Bell store in Ontario or Québec for up to two hours per visit.

More about our sign language interpreter service

Virtual sign language interpreting (videoconferencing) is also available at the following Bell stores, with no prior arrangements required:

  • Square One Shopping Centre

    100 City Centre Drive

    Mississauga, ON, L5B 2C9

    905 270-3325

  • St. Laurent Centre

    1200 St. Laurent Blvd

    Ottawa, ON, K1K 3B8

    613 741-8029

  • Intercity Shopping Centre

    1000 Fort William Road

    Thunder Bay, ON, P7B 6B9

    807 623-1333

  • Lime Ridge Mall

    999 Upper Wentworth Street

    Hamilton, ON, L9A 4X5

    905 575-9900

  • RioCan The Stockyards

    60 Weston Road

    Toronto, ON, M6N 0A7

    416 766-3919

Extended trial period for Bell Mobility devices

Bell Mobility customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service on a term commitment.

If you’re not completely satisfied, you may exchange or return your device if you meet the following four conditions:

For postpaid mobile customers & Mobile Internet devices:

  1. You return the device within 30 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.

For prepaid mobile customers:

  1. You return the device within 30 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.

Please see our returns policy for more information.

The Wireless Code and your rights as a wireless customer.

Learn more about how the wireless code establishes basic rights for all wireless customers. Presented in American Sign Language (ASL).

Watch more videos describing terminology commonly used in wireless contracts.

Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.

What are your rights as an Internet customer?

Learn more about how the Internet Code enhances consumer protections for Internet customers.

Watch more videos describing terminology commonly used in Internet contracts.

Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.

Need more info? Speak with one of our experts.

Accessibility services centre hours of operation: Monday to Friday - 8 a.m. to 5 p.m (eastern)

Give us your accessibility feedback

Your feedback is important to us. The best and fastest way to submit feedback on accessibility topics is to complete our short online form. However, you can contact us using any of the methods below.

Examples of feedback related to accessibility might include topics like closed captioning, in-store ramps and handrails, screen reader functionality and more.

Request an alternate format of our Accessibility Plan or our feedback process

To request a description of our accessibility feedback process or a copy of our Accessibility Plan in an alternate format, you can use our online form or any of the contact methods below. Available formats include: print, large print, braille, audio, electronic format, or other agreed-upon formats.

Use our Accessibility feedback online form

Access online form

Other ways to contact us

By chat

Provide feedback in our community forum

Visit a Bell store

By mail

Accessibility
P.O. Box 8787 Downtown Station
Montréal, QC H3C 4R5

By phone

or using our TTY line 1 800 268-9242

Provide feedback through the MyBell app

Select social channels, such as:

Facebook
Instagram
Twitter

You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details. We will acknowledge receipt of all feedback, except for feedback provided anonymously.

By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is the Vice President, Customer Operations, Care.

This webpage is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG).