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Accessibility services centre

Many devices for your accessibility needs.

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Bell offers exclusive pricing on apps built specifically for accessibility needs.

Find the right accessibility app for you.

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Stay connected hands-free with tecla-e.

Access your smartphone and connected devices using tecla-e, a hands-free portable device. Get the tecla-e and save $550. Only from Bell.

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Accessibility Products and Services

Physical (mobility and dexterity)

Products and services with your needs in mind like voice control, call management and personalized accessibility settings.

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Speech

Customize your phone to communicate your way. Features like assisted communications, messaging and video calling help you craft a smartphone experience that’s tailored to your needs.

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Cognitive

Stay connected with easy to use features like guided controls, alerts and reminders.

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Vision

From screen readers to mobile devices, let our products and services for blind and low vision users enhance your mobile experience

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Hearing

From hearing aid compatible handsets to video conferencing, taking control of your mobile experience has never been easier.

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Accessibility services call centre

Get advice on products and services, and answers to your questions, from our dedicated call centre agents.

Contact us

New to Bell

Sign language interpreting

We’re excited to launch a new pilot program for customers with hearing or speech accessibility needs: on-demand sign language interpreting is now available in select Bell stores in Québec, Ontario and Saskatchewan.

Available at:

Quebec

Les Galeries de Granby

Store Details

Ontario

RioCan Centre Milton

Store Details

Upper Canada Mall, Newmarket

Store Details

Bell – Queen Street West, Toronto

Store Details

Alberta

Chinook Centre Kiosk, Calgary

Store Details

The Core, Calgary

Store Details

Saskatchewan

The Centre Mall, Saskatoon

Store Details

Discover smartphones that were designed with accessibility in mind.

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Explore our line-up of connected things, built for hands-free use.

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It’s easy and secure to shop online with Bell.

Browse our device lineup, including clearance devices that are only available online. Plus, returns are convenient and free, and your transactions are always secure and private.

Accessibility discount

Eligible customers with hearing, vision, speech, cognitive and physical (mobility and dexterity) accessibility needs will receive $20/month off any current Bell Mobility Connect Everything or Unlimited smartphone rate plan.

Plan your visit:

For individuals with low vision, please check our store list in PDF format or call us at 1 866 310-BELL (2355).

ID requirements for new activations and feature add-ons

Request a sign language interpreter for your Bell store visit

Through our partnership with Canadian Hearing Services, Bell is proud to offer a complimentary sign language interpreter service. At your request, a sign language interpreter can accompany you on a visit to any Bell store in Ontario or Québec for up to two hours per visit.

More about our sign language interpreter service

Extended trial period for Bell Mobility devices

Bell Mobility customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service on a term commitment.

If you’re not completely satisfied, you may exchange or return your device if you meet the following four conditions:

For postpaid mobile customers & Mobile Internet devices:

  1. You return the device within 30 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.

For prepaid mobile customers:

  1. You return the device within 30 days of your commitment start date.
  2. You return the device and original receipt to your purchase location.
  3. The device is in “like new” condition with all original packaging, manuals and accessories included.
  4. The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.

Please see our returns policy for more information.

The Wireless Code and your rights as a wireless customer.

Learn more about how the wireless code establishes basic rights for all wireless customers. Presented in American Sign Language (ASL).

Watch more videos describing terminology commonly used in wireless contracts.

Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.

What are your rights as an Internet customer?

Learn more about how the Internet Code enhances consumer protections for Internet customers.

Watch more videos describing terminology commonly used in Internet contracts.

Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.

Need more info? Speak with one of our experts.

Accessibility services centre hours of operation: Monday to Friday - 8 a.m. to 5 p.m (eastern)

Accessibility feedback

Provide feedback or request an alternate format

To provide accessibility feedback, pursuant to the Accessible Canada Act, or to request a description of our accessibility feedback process in an alternate format, we recommend that you use our accessibility feedback online form. You can also contact us in any of the following ways.

You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details. This information will not be shared with any third party. By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is Faye Katsaros (VP, Customer Operations, Care).

Descriptions of our accessibility feedback process are available in the following alternate formats: print, large print, braille, audio format, electronic format, or other agreed-upon formats.