Emergency Updates
Bell is ready to mitigate the effects of hurricanes on its network.
We are actively monitoring hurricanes and tropical storms. Our teams are working hard to keep you connected as we manage through the impacts of the storms
We will provide regular updates as the situation evolves. Please bookmark this page and check here to stay updated.
Outage details
Bell’s approach to mitigating the impacts of severe weather includes:
- A year-round daily network review to ensure network stability
- Preparing our wireless cell sites, data centre and central offices to maximize battery life
- Ensuring our generators and trucks are topped up with fuel and we have access to enough fuel during and immediately after a severe weather event
- Prioritizing generators in places that support key wireless sites, high-density fibre routes and public safety communications
- Readiness to deploy crews from other regions to support affected areas if needed
- Providing technicians with refresher training on how to work safely in hazardous conditions
- Communicating with applicable provincial Emergency Management Offices (EMOs), Premiers’ offices, key federal ministers, and other local partners to ensure effective coordination and support
- Working collaboratively with other network providers
- Setting up a 24/7 Corporate Emergency Operations Center as soon as we foresee impacts on our customers
In addition, we’ve been steadily transitioning from our copper network to fibre networks, which are more resilient to extreme weather conditions, reducing the frequency and length of weather-related outages.
Current customer impacts- No current impacts
Here are some useful tips to be prepared:
- Keep your devices fully charged and have a backup battery charged and ready in case of power outages
- Turn off Wi-Fi and location-based services when you don’t need them and keep your devices dry and cool
- Stay informed through local radio and television stations and apps such as the CTV News app
- Stay up-to-date about outages at Bell.ca/our-network and @Bell_Support, @Bell_Aliant or @Bell_MTSHelps on X
- During a large-scale emergency, mobile networks can become congested with an influx of mobile voice calls and data traffic. Help reduce network congestion by:
- only using your mobile phone to make emergency calls
- using SMS/text or email to connect with others as these services use less network capacity
- keeping phone calls as short as possible
- refrain from using mobile wireless networks for data-intensive uses, like streaming video
- During a power outage, your modem and TV receivers will not work. As power is restored, you may need to turn your devices off and on again to reboot service
- Visit getprepared.gc.ca to learn more on how to prepare and stay safe during an emergency.
For additional information on Bell’s preparedness visit bell.ca/our-network
Other resources:
Preparing_for_Severe_Weather_Events_and_Other_Emergencies.pdf (canadatelecoms.ca)