Better at bringing you more.
Thank you for being with Bell. We appreciate your business, which is why we work hard to bring you the very latest technology and world-class entertainment. We invest heavily in our network and services to make sure you continue to enjoy spectacular TV and incredible mobile services. Here are just some of the ways we are making your experience even better.
Improved Customer service
Bell is committed to delivering a better customer experience at every level, from our leading networks and communications products through to the support teams at our network centres, in the field, at our call centres and in our stores. Recent investments in training and process have seen significant improvements and we will work hard to continue the momentum. Here are some examples of how we are working to improve our client service:
- Call centres remain our key interaction point with customers, and Bell has announced the opening of three new locations in Jonquière and Rouyn-Noranda, Québec, and Orillia, Ontario, to enhance service for consumers while boosting local employment.
- We invested close to $150 million to enhance self-serve capabilities with MyBell, making it easier than ever to check invoices and Internet usage –even add extra usage if needed. You can also now subscribe to TV channels, order movies, upgrade services and more.
- Upgrades to bell.ca have seen the introduction of Chat LIVE and Click-to-talk options which means you’ll be able to get the answers you want right your laptop or mobile device. New online help options include the Personalized Bill Explainer and the Mobility Bill Interactive Tour, which address common billing, usage and hardware questions.
- Improved dispatch processes support our field service technicians in getting the job done on time, the first time. Our technicians now arrive on time for appointments more than 98% of the time.
Current as of April 24, 2016.
(1) Restart is available with select channels/content, excluding US networks and non-local content, and subject to viewing limitations.
(2) With select compatible Apple and Android devices. Requires Mobile network or Wi-Fi connection. Select live channels and on demand programming can only be viewed if included in your Fibe TV subscription and may vary if viewed over Wi-Fi at home (more content) vs. outside your home. Content viewed over Wi-Fi at home will count towards your monthly Internet data usage. Mobile data charges may apply. TV control features are only available within your home. Channels/content subject to change without notice and blackout periods may apply. Other conditions apply. To download the Fibe TV app and for more details, see bell.ca/fibetvapp.
(3) With compatible iOS and Android devices and select BlackBerry devices. Select live channels and on demand programming can only be viewed if included in your Bell TV subscription and will vary if viewed over Wi-Fi at home/outside your home. Content viewed over Wi-Fi at home will count towards your monthly Internet data usage. Channels/content subject to change without notice and blackout periods may apply. Other conditions apply. Bell TV is also available over the Bell cellular network with select Bell Mobility plans plus the Mobile TV add on.
Kids Suite is a trademark of Bell Canada.
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