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The Device Return Option.

A great way to get the latest premium devices at a lower monthly cost on Canada’s best network.1

The Device Return Option

How it works

You can now pay lower monthly payments for your smartphone when activating on an eligible 2-year plan with Bell SmartPay™. At the end of your 2-year term, you can either return your phone in good working condition and upgrade to a new device if you wish, or keep your device and pay back the Device Return Option Deferred Amount.

Step 1:

Pick one of our Device Return Option eligible smartphones and activate it on an eligible 2-year plan with Bell SmartPay™.

Step 2:

Get peace of mind when you add an optional Smart/Phone Care plan, and be eligible to return your device in any physical condition (not applicable to residents of Manitoba and Saskatchewan).

Step 3:

Return your smartphone at the end of your Service Agreement in good working condition, or keep it and pay back the Device Return Option Deferred Amount.

See how the Device Return Option works with Bell SmartPay:

Example: Samsung Galaxy S20 5G (128 GB) - Full price from $1650.00

SmartPay with Device Return Option

$0
down
0%
APR
$31.67 per month monthly for 24 months

After 2 years, return your phone or pay $560.00 (0% APR).

Taxes extra and are based on device full price after discount (when applicable), before Device Return Option amount is applied, financed over 24 months. Eligible 2-year rate plan required starting at .

SmartPay without Device Return Option

$0
down
0%
APR
$55.00 per month monthly for 24 months

Taxes extra and are based on device full price after discount (when applicable), before Device Return Option amount is applied, financed over 24 months. Eligible 2-year rate plan required starting at .

Payback options

At the end of the 2-year term, you can keep your smartphone by paying back the Device Return Option amount you saved. Or, you can return your smartphone in good working condition at a Bell store, where you can also upgrade to one of the latest smartphones.

View all devices

Smart/Phone Care plan

Add a Smart/Phone Care plan when you purchase your new phone with the Device Return Option – giving you peace of mind and the ability to return your device in any physical condition.

Frequently asked questions

Many of the latest smartphones and tablets are eligible for the Device Return Option. All eligible devices are labelled with “Device Return Option” on our devices page.

Yes, you can upgrade after 3 months into your Service Agreement. You will need to pay your outstanding device balance (including applicable taxes) under your Bell Mobility Service Agreement. You will have 30 days after the upgrade to return your device in “good working condition”. If you choose to keep your device, you will have to pay the Device Return Option Deferred Amount within 30 days after the upgrade.

If you cancel your Service Agreement before 3 months have passed, you must pay back the Device Return Option Deferred Amount and keep your device.

If you cancel your Service Agreement after 3 months have passed, you have 30 days from date of cancellation to return your device in “good working condition”. If you choose to keep your device, you will have to pay the Device Return Option Deferred Amount.

You can return your device at any Bell store near you.

A device must meet the following requirements to be considered in “good working condition” and be eligible for return:

  1. The device powers on, charges and navigates properly to the home screen.
  2. The keyboard and/or touchscreen is responsive and functions properly.
  3. The device is free from apparent physical damage (e.g., bending, cracks, punctures to any part of the device, including the screen, keyboard or the camera lens).
  4. There are no missing components (e.g., buttons, keys, SIM/media tray, battery, battery cover).
  5. All activation/security locks for the device are turned off and no longer linked to your associated cloud account, such as “iCloud Find my iPhone Activation Lock” (for Apple devices) and “Activation Lock Protection” (for Android devices).
  6. Any PIN/password, facial recognition or fingerprint lock has been removed.

A Smart/Phone Care (SPC) plan gives you peace of mind if your device is accidentally damaged, and ensures device return eligibility at the end of your Service Agreement.

In addition, SPC offers protection throughout your Service Agreement from damage, loss, and malfunctions beyond the manufacturer’s warranty (up to 2 replacements).

Learn more about SPC

You must have SPC at the time of return to be exempt from certain conditions as outlined in the “good working condition” requirements table below. SPC customers in Manitoba and Saskatchewan are not eligible for exemption and must meet all of the “good working condition” requirements as customers without SPC.

Good working condition requirements when returning your device With SPC Without SPC
The device powers on, charges and navigates properly to the home screen.
Not Required
Required
The keyboard and/or touchscreen is responsive and functions properly.
Not Required
Required
The device is free from apparent physical damage (e.g., bending, cracks, punctures to any part of the device, including the screen, keyboard or the camera lens).
Not Required
Required
There are no missing components (e.g., buttons, keys, SIM/media tray, battery, battery cover).
Not Required
Required
All activation/security locks for the device are turned off and no longer linked to your associated cloud account, such as “iCloud Find my iPhone Activation Lock” (for Apple devices) and “Activation Lock Protection” (for Android devices).
Required
Required
Any PIN/password, facial recognition or fingerprint lock has been removed.
Required
Required

You will need to pay back the Device Return Option Deferred Amount and keep the device.

Another option is to pay back the Device Return Option Deferred Amount and trade in your device to receive an in-store credit based on its condition. This credit can be used towards the purchase of a new device (to lower the upfront cost or lower your monthly device payments) or towards the purchase of accessories.

Additional details